Product Builder · AI-Native · Enterprise Scale

I Build the
Products & the Playbooks.

Senior product leader with deep roots in enterprise IT, service design, and AI delivery. I close the gap between strategy and shipped software — then document every step so teams can scale without me.

See my work → Watch live builds ↗
120%
Annual sales growth
26%
Efficiency gains delivered
1st
Global regional service
01 — About
Adam Duffy

I'm Adam Duffy — an AI-fluent product leader based in Southern California with a track record of building enterprise-grade products and the systems that scale them.

My work lives at the intersection of product management, service design, and AI automation. I don't just ship features — I build outcome frameworks, launch playbooks, and delivery systems that outlast any single team or org change.

Currently serving as primary PM for a global enterprise IT services product at Insight, and contributing to The Tech Careers Collective as an AI & product voice for practitioners.

Business Analysis AI Product Management Service Design Enterprise IT PMP Certified Lean Six Sigma BB Outcome Frameworks AI Automation SaaS / DaaS
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AI Product Manager — Enterprise IT Services
Insight Enterprises · Irvine, CA · 2021–Present
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Product Solutions Engineer (AI-Enhanced Solutions)
Microsoft · Mission Viejo, CA · 2009–2021
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PMP + Lean Six Sigma Black Belt
Dual certification · Delivery & process excellence
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Contributor — The Tech Careers Collective
AI & product career content · LinkedIn community
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BA, Music & Dance Composition
University of California, Riverside · 2003
02 — Featured Work
Flagship · Flex for Devices · Insight Enterprises

From Disparate DaaS to Global Service

Spearheaded development of Flex for Devices, evolving a fragmented Device-as-a-Service offering into a competitive OEM and managed service — expanding it into Insight's first globally delivered regional service.

1st
Global delivery
26%
Efficiency gains
GTM & Launch Playbook
Pricing · Contracts · Sales enablement · OEM partnerships
Managed Endpoint 2.0 — AI Feature Layer
Layered automation · AI recommendations · 26% efficiency gain
AI Chatbot · ThinkAI / Azure

Commercial AI Chatbot — IT & Healthcare

Led end-to-end development of a commercial AI chatbot using Azure AI, ML, and NLP. Delivered 20% service efficiency improvement, 15% increase in active users, and 20% reduction in resolution times across IT and Healthcare verticals.

20%
Efficiency gain
15%
User growth
20%
Faster resolution
NLP Intent Recognition — IT Vertical
Azure AI · ML pipeline · NLP intent classification
Healthcare Vertical — User Acceptance
User stories · Acceptance criteria · 15% active user growth
03 — Skills & Stack

Built to Ship,
Not Just Advise.

Product & Delivery
Product Strategy & Roadmapping
GTM & Launch Systems
Agile / Kanban / SDLC
PMP / WBS / RACI
Business Analysis & Requirements
Lean Six Sigma BB
Pricing & Contracting
AI & Technology
Claude / ChatGPT / Copilot / Gemini
Azure AI / Azure ML
n8n · Vapi · ElevenLabs
Python · HTML · CSS · JS
Databricks · PowerBI · Amplitude
Lovable · Cursor (AI Dev Tools)
Design & Growth
Service Design & UX
Figma · Miro · Balsamiq
Executive Storytelling
Affiliate & Growth Marketing
A/B Testing & Analytics
Video & Content Creation
04 — Experience

The Full Record.

2021 — Present
Insight Enterprises
Irvine, CA
AI Product Manager
Spearheaded Flex for Devices from a fragmented DaaS offering into a competitive OEM and managed service, scaling it into Insight's first globally delivered regional service.
Partnered with legal, marketing, finance, delivery, vendors, and sales to conduct interviews, set pricing, develop contracts, enable sales, and launch Flex for Devices and Managed Endpoint Services.
Performed market research and integrated customer feedback to launch a new managed endpoint offering with layered automation and AI features, resulting in 26% efficiency gains.
Utilized Gemini, Claude, Copilot, and ChatGPT to prototype and refine AI-driven features for service automation and endpoint recommendations, enhancing overall product scalability.
Jul – Nov 2021
ThinkAI
Irvine, CA
AI Product Manager
Led end-to-end development of a commercial AI chatbot using Azure AI, ML, and NLP — delivering 20% service efficiency improvement across IT and Healthcare verticals.
Created user stories and acceptance criteria for AI features, facilitating clear communication between technical and non-technical teams, resulting in 15% increase in active users.
Conducted market research to identify trends and user needs, resulting in 20% reduction in resolution times and support costs.
2009 — 2021
Microsoft
Mission Viejo, CA
Product Solutions Engineer — AI-Enhanced Solutions
Drove 120% annual sales growth by building data-driven growth strategies based on KPIs for budgeting, user goals, and product lifecycle — consistently exceeding company targets.
Integrated customer feedback into product development, exploring AI capabilities for prioritization and driving innovation, resulting in 90% solution acceptance rates.
Streamlined data collection and analysis processes for cloud solutions, improving efficiency and accuracy by 20%.
2011 — 2018
Qwick-AID
San Diego, CA
Director of Product Marketing
Directed marketing campaigns and IT solutions for medical devices, achieving market introduction and over 200% annual growth in distributor partnerships.
Analyzed traffic and developed A/B tests, increasing conversions by 32% quarterly.
Wrote detailed technical product specifications and testing plans to drive continuous improvement across teams.
05 — Live Builds & Demos

Watch It Get Built.

55:00
Tech Careers Collective · Webinar
Designing AI-Native IT Services Live
32:15
MSP Build · AI Stack
Agentic Flip: Building an AI-First MSP from Scratch
18:40
Outcome Fra